Client Testimonials

Writing a LetterAnne Freilich – August 2012
Quality Excellent Appeal Excellent Service Excellent
I just received my new motorized shade for my living room window, it is perfect! I ordered the shade in the store and was more than adequately advised on how it would work. The pros and cons of my choice were discussed with me and we worked together to determine what would best meet my needs. The installer came to measure and then returned to install my shade and trained me on how to use it, getting the maximum benefit from the features I purchased. Thanks, it was a great experience!


Debra
Great Experience! Highly Recommend! – Jan 2012
I had a great experience with Crosstown! They covered every window in my duplex apartment with all types of treatments – shutters, shades and drapery and it was a very difficult job. My windows were extremely large and hard to treat but they figured out a way to do them. They did an amazing job and paid attention to every detail. In my experience, when one of the shades I ordered was installed and the color looked so different in the room than what I expected, they exchanged it or me. Apparently, as a large dealer they have an exchange program where you can exchange it if you don’t like it for a nominal fee. This firm is top notch and I would not hesitate to recommend them to anyone in the market for custom window treatments.


Joseph F – Nov 2012
We just completed the installation of our window treatments purchased from Crosstown. I found them very professional with excellent choices and advice. We were extremely pleased with the final product. Everything was expertly placed and fit perfectly in the windows. Our apartment is in a prewar building with each window a slightly different dimension. Their measurements and installation were perfect. I found their prices to be fair and competitive. I would highly recommend them to friends and family and I have. I also found them to be friendly and courteous. Enough said. My experience rates them 5 stars.


Beth – Oct 2012

Marcy and the entire Crosstown team have been a family owned company for years. They take pride in their business and give expert service. Their measurers and installers are efficient and on time. The Hunter Douglas line is superb and so is CROSSTOWN!


Lou & Joan – Oct 2012
Over the past six months we have worked with Marcy and the wonderful Crosstown staff and artisans on three significant projects. The choice of fabrics for the upholstering projects was excellent. On the blinds and furniture related projects Crosstown’s artisans and installers were creative and their execution was excellent. We highly recommend Crosstown and will be working with them on future projects


 

Cheryl – Jan 2012
Thoroughly Satisfied. We love the window treatments! They really enhance the look and feel of the rooms. Marcy and the “team” at Crosstown did an amazing job of guiding us through the process and helped make it a very pleasant and smooth experience. Marcy provided color, style, and fabric suggestions with her professional expertise. Every step of the way, Crosstown saw to it that every aspect was taken care of appropriately, whether it was when Jeff came to carefully measure and survey the rooms and offered additional ideas or when James came to meticulously do the installation. Thank you Marcy and Crosstown for making this a very positive experience for us.


Linda – Oct 2011
We loved working with Crosstown. To prospective consumers, My husband, daughter and I just moved into a rental. I worked with Nancy, who was very helpful with regards to chosing a reasonably priced shade that had the look and feel we wanted and let in just the right amount of light according to the illumination and privacy needs of each window/room. We moved during the summer and there was a lot of light streaming into our living room windows that really heated up that spot. I asked about black, yes, black sheer shades which stops the heat from entering the space and allows one to see out at the same time. My family was against it. One of the owners, Jeff, said that if we installed it and didn’t like it, he would tell us about a replacement plan that would be a lot less expensive than replacing it full price. When Jeff came over to measure, he said he thought the shades would work well for those windows and encouraged us to get them. It was his advice and sharp eye that pushed this choice through. Lester the person who installed the shades did a wonderful job. There was a level of professionalism at every level with this company. I feel so happy that we chose this firm to guide us through the choosing, measuring, ordering and installing. Shades are my least favorite thing when it comes to decorating and they made it all so easy. You will have to wait a few weeks for your shades to come, but they are custom so that should be expected. Once they are up, you will be very happy with this outfit. They are a class act.


Pam – Sept 2011
Outstanding customer service. I have been a customer for over 15 years and have found Crosstown Shade and Glass to be completely helpful, professional and reliable. When a manufacturer shipped us damaged goods, they became our advocate and secured full replacements for no additional cost. It’s a terrific store and I recommend them highly.


Marty – Sept 2011
Great blinds and shades. We have been a customer of Crosstown Shade and Glass for many years using them for all of our window treatments including shades, blinds and curtains. They have also done our shower doors mirrors and 2 glass table tops. They are extremely professional and have worked with us from design to installation. The quality of their work has been excellent and they have always delivered on time. They were very helpful in color selection of shades and understanding how the light would change the look. Even if I came in with a crazy idea they were able to figure a way in which to make it work. Their installers are friendly, clean and neat and always on time.

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